Paddock Circle

 

Join the Paddock Circle Club today, and take advantage of our members-only offers and unbeatable fuel savings. Drive smarter, drive further, and enjoy all the advantages that come with being a part of our community!

HOW TO JOIN?

Google Play
Apple Store

Enjoy up to 32% fuel discount

The above illustration for cash back rates is based on the 8% Citi Cash Back+ Card. Please note that the terms and conditions for cash back are subject to your card’s specific terms and conditions.

 

Top Up Discount Calculator

FAQs

How do I use the card at fuel service station?

Insert your Fuel Card into the card slot at the pump island > Enter your 4-digit PIN > Follow onscreen instruction > Fill up > Press for receipt.

**Receipt will only show gross prices, discounts will be reflected in the monthly invoices and account deduction.

What would my credit limit for the card be and can I change my credit limit?

Customers can choose the credit amount upon registration by depositing the corresponding amount.

Do I have to pay any subscription or annual fees for the fuel card?

The card is totally free of charge.

However, there is a $10 annual member fee for Paddock Circle Car Club membership

Is there any expiry date for the fuel card?

The physical card will be valid for 4 years from the date of the card printed. However, a replacement card will be issued to you upon expiry of the card.

What happens if my fuel transaction at the service station is beyond the credit limit?

The card will not allow the transaction to go beyond the credit limit.

Is there any restriction on the type of fuel I can pump using my card?

No, all fuel types can be pumped.

Why do I need to place a deposit / prepayment? The deposit can be used as credits to offset your fuel transaction

The deposit can be used as credits to offset your fuel transaction monthly.

How can I make a replacement card? What if I lost my card?

Please contact our hotline +65 6259 7993 or email us at nb_enquiry@nhlgroup.com.sg

How do I report suspected fraudulent use?

You may call us at +65 6259 7993 or email us at nb_enquiry@nhlgroup.com.sg

Where can I monitor my transaction?

The monthly fuel data can be found in along with the invoice.

Where can I retrieve my reload history

You can go to Speedy App > Digital Concierge > Request History

Alternatively, you may select “Online Garage” > select your Shell fleet card > workshop history

Why are the prices indicated on the physical receipt different from the monthly invoice?

The prices on the receipt are full pump price before discount.

How do I receive my monthly invoice?

You will receive your monthly invoice through Speedy App

When do I need to make payment?

Payment will be automatically deducted from your account credits.

How can I reload my fuel?

You can send reload request by going to the Speedy App under Fuel Card->Select your Card Profile->Choose the reload amount you wish to reload->Submit request.

How do I make payment?

You can make payment by going to the Speedy App when you reload

Can I split my payment into two (2) separate payment methods?

Do take note that split payment is not allowed.

Do you accept payment by cash / cheque?

We only accept Paynow/ Credit cards. Payment must be made via Speedy App payment gateway.

Can I change the card pin myself at fuel service station?

Please contact us to request a new PIN.

I have spent $1000 on my credit card. Why did I not receive the 8% cashback?

Please ensure that you have used our suggested credit card for maximum cashback as advertised.

Individual banking institutions may have different caps on cashback amount.

Why there is a 2.5% admin fee?

2.5% admin fee is applicable for credit card payment mode. Should you have made your payment via non-credit card (Paynow), the admin fee will be credited in the next invoice.

Where can I see my available credit?

The available balance will be displayed on the kiosk screen whenever you finished your fuel transactions.

What happens if I lost my card?

Please report immediately once card is lost.

A $50(before GST) will be imposed for card replacement.

NB Auto Pte Ltd is not liable for charges made for the lost of card.